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    On Most Items*
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Customer Service

Shipping & Delivery

We have a customer service and fulfillment team that is second to none and strives to exceed your expectations. ALL PRODUCTS WILL BE SHIPPED FROM DIFFERENT WAREHOUSE LOCATIONS OTHER THAN OUR MAIN ADDRESS IN FLORIDA.

LOCAL PICKUP NOT AVAILABLE: All orders purchased online must be shipped.

When your order ships, the carrier, ship date, and estimated delivery date for your package will be listed ON your Ebay account and can be found in your shipment confirmation e-mail.

We only ship to registered addresses, so please make sure that the provided shipping address is correct and valid.

We can only guarantee the service that we provide, please understand that even though your order will be shipped as soon as it becomes available, we cannot guarantee delivery time for the package, only the shipping carrier can do that.

Your order will be shipped as soon as possible. It could take between 1-5 business days to ship and it will NOT AFFECT THE ESTIMATED DELIVERY DATE.

 

Privacy & Security

24hrsDeals Privacy Policy: 24hrsDeals Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by 24hrsDeals.com anytime you interact with us, such as when you visit our website, when you purchase products and services, or when you contact  our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we  safeguard your personal information. Your privacy is a priority at 24hrsDeals.com, and we go to great lengths to protect it.

Why we collect personal information: We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us  keep you posted on the latest product announcements, environmental news and updates, special offers, and events that you might like to hear about. 24hrsDeals.com will only send messages related to your specific purpose, such as tracking and order status information,  unless you choose to be added to our mailing list at checkout.

What information we collect and how we may use it: All of our orders are processed via PayPal.com or PayPal Gateway Services. We collect only the information that is necessary to complete your purchase. We do not sell, trade, or in any way share your private information with any other party.

 

Returns & Replacements

If you experience any problems, first contact 24hrsDeals for technical support. If a repair or exchange is necessary, you will be e-mailed the service authorization number along with return/packing instructions.

We reserve the right to approve or deny any request for return and/ or cancellation according to our discretion.

Save the original box and packing materials. They are specially designed to protect your unit during transit. If the unit is not shipped in the original shipping box, another box or shipping materials could be used to protect the product. USPS or UPS will not honor insurance  claims if the product is not properly packaged.

Shipping and handling costs are non-refundable. Buyer is responsible for return shipping costs. A 15% re-stocking fee will apply for returns or cancellation other than defective product to cover eBay fees, final auction value and PayPal fees.

Damages caused by wear and tear (such as: Damaged Screen, Scratches, Water Damage, etc.), improper packing or shipping by the buyer are not covered by the manufacturer's warranty. Warranty covers only manufacturing defects.

Prior to returning any product for repair or replacement, Buyer must obtain written approval from us. We will not be liable for nor accept any non-conforming products unless it has approved their return in writing. A description of the malfunction or defect shall be enclosed with  the product being returned. When products have been returned after the expiration of the warranty period for the particular product, repair or replacement cost will be estimated prior to work commencing, resulting in a new purchase order.

Products must be in the condition you received them and in the original box and/or packaging. Any electronic product that has been opened and/or used cannot be returned unless the unit was received defective. Opened software, music, games, and movies may be  exchanged for the same title only.

If we no longer have the item in stock, we will issue a store credit minus the shipping charges.

NOTE: The order must be returned within 30 days from the date the RMA Instructions are issued. If you need additional time please contact us. All returns arriving after the 30th day will be rejected and returned to sender.

RETURN PROCESSING: Once we receive your return package, please allow 1-5 business days for your return to be processed. You will receive an email confirmation when your refund has been processed and credited. Refunds will be credited to the original method of payment.  Depending on your bank institution, it may take a few days to post the funds to your credit card account. Original shipping charges are non-refundable.


Ordering
  • Please make sure to double check the product model and quantity you are ordering.
  • It is very important to verify that the shipping address you are entering at time of purchase is correct. Shipping address cannot be changed after an order is placed. If the incorrect shipping address is provided unfortunately we will not take any responsibility if the package is lost.
  • If package is returned for any reason, buyer will be responsible for paying shipping charges to re-ship the order to the same adjusted address only.
  • FREE SHIPPING offer is only valid to the Contiguous U.S. (Lower 48 states), APO/FPO Locations, Alaska, Hawaii, Saipan - Northern Mariana Islands, Guam, Virgin Islands, American Samoa, Puerto Rico.
  • International Buyers - Please Note:

    • Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
    • Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
    • These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
    • We do not mark merchandise values below value or mark items as "gifts" - US and International government regulations prohibit such behavior.

     

 
Payment, Pricing & Promotions

ATTENTION: Orders shipped within Florida, Tennesse, Arizona and Pensylvania will be subject to State Sales Tax on the total sales price, excluding shipping & handling.

  • We accept: Visa, MasterCard, Discover, American Express and PayPal Checkout.
  • Please understand that when making payments through PayPal eCheck, your payment is not cleared automatically. It usually takes 3-5 business days in order for PayPal to clear your payment
  • Identity theft is a legitimate concern in today's e-commerce marketplace. Due to the security and fraud reasons, we will not accept address change requests over e-mail.
  • 24hrsDeals reserve the rights not to ship to an unconfirmed address using PayPal. Payment will be refunded (PayPal payment) for unacceptable orders & those orders will also be cancelled.
  • Credit Card Payments: We only ship to the billing address. For International orders and shipping to a different address, we will require a copy of the credit card, valid identification and a signed form authorizing the purchase
  • The prices we display are the lowest we can offer the product. If you wish to negotiate the price due to a purchase of more than 5 units at a time please feel free to contact us and depending on the product and quantity we will offer you the best price possible.
  • Every product comes with a promotion of FREE SHIPPING.
 
Viewing Orders

We are happy to let you know that now you can view your order status by simply entering your order number and required information. 

 

Updating Account Information

To change your account information, click on “my account” on out Homepage at the right top of the page. Once you enter your login information you will be brought to your account page.

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